Terms of service

This website is owned and operated by Clearuora. Throughout these pages, "we", "us", and "our" refer to Clearuora. We make this website — along with all information, tools, and services available on it — accessible to you on the condition that you accept all terms, conditions, policies, and notices set out here.

By visiting our site and/or making a purchase, you are engaging with our "Service" and agreeing to be bound by the following terms and conditions ("Terms of Service" or "Terms"), including any additional terms, conditions, and policies referenced herein or accessible via hyperlink. These Terms apply to all site users, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before accessing or using our website. Accessing or using any part of the site constitutes your agreement to be bound by these Terms. If you do not accept all terms and conditions, you must not access the website or use any services. Where these Terms constitute an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the store are also subject to these Terms of Service. The most current version of the Terms is always available on this page. We reserve the right to update, modify, or replace any part of these Terms by posting changes to our website. It is your responsibility to review this page periodically. Continued use of or access to the website after changes are posted constitutes your acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services to you.

1 — GENERAL CONDITIONS

We reserve the right to refuse service to any person for any reason at any time.

You understand that your content (excluding credit card information) may be transmitted unencrypted and may involve (a) transmission across various networks and (b) modifications to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during network transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.

Section headings in this agreement are for convenience only and shall not limit or otherwise affect these Terms.

2 — PROHIBITED USES

In addition to other restrictions set out in these Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Service, any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service, any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

3 — ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you are of the age of majority and have provided consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) in connection with your use of the Service.

You must not transmit any worms, viruses, or code of a destructive nature.

Any breach or violation of these Terms will result in immediate termination of your Services.

4 — PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively through the website. These products or services may be available in limited quantities and are subject to return or exchange only in accordance with our Return Policy.

We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your computer monitor's color display will be accurate.

We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region, or jurisdiction, and may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

5 — MODIFICATIONS TO THE SERVICE AND PRICES

Product prices are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. Such restrictions may apply to orders placed under the same customer account, the same credit card, and/or orders using the same billing or shipping address. If we modify or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time of the order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information — including your email address, credit card numbers, and expiration dates — so that we can complete your transactions and contact you as needed.

For more details, please review our Returns Policy.

7 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is inaccurate, incomplete, or out of date. The material on this site is provided for general information purposes only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information which, by its nature, is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

8 — ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on our site or within the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website — including pricing information — except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information has been modified or updated.

9 — THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those sites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. Please carefully review the policies and practices of any third party before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

10 — OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no control, monitoring, or input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind, and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms under which those tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including new tools and resources), which shall also be subject to these Terms of Service.

11 — USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request or on your own initiative, you send us creative ideas, suggestions, proposals, plans, contest entries, or other materials — whether online, by email, by postal mail, or otherwise (collectively, "comments") — you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use such comments in any medium. We are under no obligation (1) to keep any comments confidential; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but are not obligated to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, impersonate any person, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

12 — PERSONAL INFORMATION

The submission of personal information through our store is governed by our Privacy Policy. Please refer to our Privacy Policy for details.

13 — RIGHT OF WITHDRAWAL (COOLING-OFF PERIOD)

If you are a consumer located in the European Union or another jurisdiction that grants a statutory right of withdrawal, you have the right to withdraw from your purchase contract without giving any reason within 14 days from the day on which you, or a third party designated by you (other than the carrier), take physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear, unambiguous statement (e.g., a letter sent by post or email) to:

You may use the model withdrawal form below, but it is not obligatory:

To APEXRISE S.R.L., support@clearuora.com:
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [describe goods]
Ordered on: [date] / Received on: [date]
Name of consumer(s):
Address of consumer(s):
Signature (if submitted on paper):
Date:

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods.

Exceptions: The right of withdrawal does not apply to goods that are made to your specifications or clearly personalized, goods that are liable to deteriorate or expire rapidly, sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, or goods that are, after delivery, inseparably mixed with other items.

14 — COMPLAINTS & WARRANTIES

Statutory Rights: Nothing in these Terms of Service affects your statutory rights as a consumer under applicable law. You are entitled to the legal guarantees provided by the laws of your country of residence, including rights in respect of goods that are not in conformity with the contract.

Commercial Warranty: We do not offer an additional commercial warranty beyond your statutory legal rights. All products are covered solely by the mandatory legal guarantee applicable in your jurisdiction.

How to Submit a Complaint: If you have received a defective, damaged, or incorrect item, or if you have any complaint regarding your order or our Service, please contact us as soon as possible at:

Email: support@clearuora.com
We aim to acknowledge all complaints within 2 business days and to provide a resolution within 14 business days of receipt.

Online Dispute Resolution: If you are an EU consumer and we are unable to resolve your complaint directly, you may also submit your complaint through the European Commission's Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr.

15 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from use of the Service will be accurate or reliable.

You agree that we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered through it are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall Clearuora / APEXRISE S.R.L., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages — whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured through the Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content posted, transmitted, or otherwise made available via the Service, even if advised of the possibility of such damages. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions shall be limited to the maximum extent permitted by law.

16 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless APEXRISE S.R.L. (trading as Clearuora) and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand — including reasonable attorneys' fees — made by any third party arising out of or relating to your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

17 — TERMINATION

All obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service remain in effect unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may accordingly deny you access to our Services (or any part thereof).

18 — SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service, and this determination shall not affect the validity or enforceability of any remaining provisions.

19 — ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this site or in respect of the Service, constitute the entire agreement and understanding between you and us, and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals — whether oral or written — between you and us (including any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

20 — GOVERNING LAW

These Terms of Service, and any separate agreements under which we provide you Services, shall be governed by and construed in accordance with the laws of Romania, the country in which APEXRISE S.R.L. is registered, without regard to its conflict of law provisions. To the extent required by applicable mandatory consumer protection laws in your country of residence, those local mandatory provisions shall continue to apply.

21 — GEOGRAPHIC RESTRICTIONS AND SANCTIONED REGIONS

APEXRISE S.R.L. (trading as Clearuora) does not sell, ship, or provide services to individuals, entities, or destinations that are subject to trade sanctions, export controls, or other legal restrictions imposed by applicable laws and regulations, including those enforced by Romania, the European Union, the United States, and the United Nations.

Our services are not available in any country, region, or territory that is subject to comprehensive trade sanctions or export restrictions under applicable international law at the time of purchase. The list of sanctioned jurisdictions is determined by the relevant authorities and may change over time; it is your responsibility to ensure that your location is not subject to such restrictions before placing an order.

By placing an order on our website, you represent and warrant that: (a) you are not located in, or a resident or national of, any sanctioned or restricted country or region; (b) you are not listed on any government register of prohibited or restricted parties; and (c) you will not use our products or services in violation of any applicable export control or sanctions laws.

We reserve the right to cancel any order and issue a full refund if we determine, at our sole discretion, that the order originates from or is intended for delivery to a restricted region. We shall not be liable for any loss or inconvenience arising from such cancellation.

If you are unsure whether your location is subject to restrictions, please contact us at support@clearuora.com before placing an order.

22 — CHANGES TO TERMS OF SERVICE

The most current version of the Terms of Service is always available for review on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes your acceptance of those changes.

23 — CONTACT INFORMATION

Questions about the Terms of Service should be directed to us at support@clearuora.com.

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