Contact Us
Get In Touch With Us
We'd love to hear from you! Whether you have a question about our products, need help with your order, or simply want to say hello — our team is here to help.
🏢 Company Information
APEXRISE S.R.L.
Bucureşti Sectorul 3, Strada Nerva Traian, Nr. 27-33, Birou nr. 6, Scara B, Etaj 1
VAT Number:54913060
📧 Email Us
For general inquiries, product questions, or collaboration opportunities, reach out to us at:
Our Email: support@clearuora.com
We aim to respond to all emails within 24–48 business hours. Please include your order number (if applicable) to help us assist you faster.
🕐 Business Hours
Our customer support team is available during the following hours:
| Day | Hours |
|---|---|
| Monday – Friday | 9:00 AM – 6:00 PM |
Messages received outside business hours will be replied to on the next working day.
📦 Order & Shipping Inquiries
Have a question about your order status, shipping timeline, or delivery address? Here's what you can do:
- Check your order confirmation email for tracking information.
- Visit our FAQs page for answers to common shipping questions.
- Contact us at with your order number and we'll look into it right away.
🔄 Returns & Exchanges
We want you to love every piece from Clearuora. If something isn't quite right, we offer a hassle-free return and exchange policy:
- Returns accepted within 14 days of delivery.
- Items must be unworn, unwashed, and in original condition with tags attached.
- To start a return, email us at support@clearuora.com with your order number and reason for return.
- Refunds are processed within 5–7 business days after we receive the returned item.
Thank you for choosing Clearuora. We appreciate your support and look forward to helping you find your perfect style. 🌸