Return & Refund Policy
Standard Returns Policy
If you are not satisfied with your purchase, you can return your items within 14 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.
The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.
For the return or exchange of Clearuora products purchased from any other authorized retailer please contact your retailer directly
Returns Process (excluding Black Friday and other Promotion)
For all returns, please contact support@clearuora.com for your return label. Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.
Damaged Items
If your items are received damaged, please send a photo with the damaged item along with your order number to support@clearuora.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.
Items not received
If you have not received your full order, please contact us at support@clearuora.com with the subject line: MISSING ITEM along with your order number.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
The item must be unused and in the same condition that you received it.
All original tags must be intact and attached.
The item must be in its original packaging.
A return request must be submitted within 14 days of receiving your order.
Proof of purchase (order number or receipt) is required.
Items that do not meet these conditions will not be accepted for return.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
Hygiene and personal care products
Products with opened packaging
Custom-made or personalized items
Items marked as final sale or non-returnable at checkout
Gift cards
Downloadable and digital products
If you are unsure whether your item qualifies for a return, please contact us at support@clearuora.com before sending it back.
Exchange Policy
We offer exchanges for items that are defective, damaged, or if you received the wrong item. If you would like to exchange an item for a different size or color, please follow the steps below:
Contact us at support@clearuora.com within 14 days of receiving your order.
Include your order number, the item you wish to exchange, and the reason for the exchange.
Once your exchange request is approved, we will provide instructions on how to return the original item.
The replacement item will be shipped to you after we receive and inspect the returned item.
Our Company name&Address:
APEXRISE S.R.L.
Bucureşti Sectorul 3, Strada Nerva Traian, Nr. 27-33, Birou nr. 6, Scara B, Etaj 1
VAT Number:54913060
Our Return Address:5125 Schaefer Ave, Chino, CA 91710, United States
Please note that exchanges are subject to product availability. If the requested item is out of stock, we will offer a refund or store credit instead.